Privacy Policy - Dorbite

Welcome to Dorbite ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

1. Information We Collect

Personal Information

When you register for an account, we collect:

Full name, email address, phone number
Profile picture (optional)
Payment information (processed securely by our payment partners)
Location data (to find nearby venues)

Business Information

For business accounts, we additionally collect:

Business name, address, and contact details
Tax identification numbers
Menu and service information
Bank account details for payouts

Usage Data

We automatically collect:

Device information (model, OS version)
App usage patterns and preferences
Check-in/check-out times at venues
Order history and transaction details

2. How We Use Your Information

To provide and maintain our services
To process orders and facilitate check-ins
To personalize your experience
To improve our app and develop new features
To communicate with you (notifications, updates)
To prevent fraud and ensure security
To comply with legal obligations in Nepal and internationally

3. Data Sharing and Disclosure

We may share information with:

Venues you check into (necessary details only)
Payment processors to complete transactions
Delivery partners for order fulfillment
Legal authorities when required by Nepalese law
Service providers who assist our operations

We never sell your personal data to third parties.

4. Data Security

We implement:

SSL encryption for all data transmissions
Secure storage with access controls
Regular security audits
PCI-DSS compliance for payment data

Despite our measures, no electronic transmission is 100% secure.

5. Your Rights (Nepal & GDPR)

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Withdraw consent (where applicable)
Lodge complaints with Nepal's Data Protection Authority

Contact our Data Protection Officer at dpo@dorbite.com

6. International Data Transfers

As a global service, your data may be transferred to and processed in countries outside Nepal. We ensure adequate protection through:

Standard Contractual Clauses
Data processing agreements with vendors

7. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect data from children without parental consent.

8. Changes to This Policy

We may update this policy periodically. We'll notify you of significant changes through the app or email.

9. Contact Us

For privacy-related inquiries:

Email: privacy@dorbite.com
Address: Dorbite Pvt. Ltd., Kathmandu, Nepal